FAQ | Tramway Auto Body

Our Frequently Asked Questions

What are your business hours?

Monday – Thursday: 8:00 am – 5:00 pm
Friday: 8:00 am – 4:00 pm
Saturday – Sunday: Closed

Do you handle insurance claims?

Yes, we work with all major insurance companies.

What Forms of Payment do you accept?

We accept insurance checks, cash and VISA/Master Cards only. No personal checks accepted.

Am I required to get my vehicle fixed where my insurance company directs me?

Absolutely not! You are the vehicle owner and you have the right to get your vehicle repaired where you want it repaired.

Do you perform any kind of mechanical work or inspections?

No. We are a collision repair shop only, repairing only damage to the body of a vehicle.

Can I drop my vehicle off after business hours?

Yes. If you are unable to drop your vehicle off for repairs during normal business hours, you are more than welcome to leave your vehicle in our parking lot, locked up & place the key in the brass key drop in the first shop door on the right hand side of our building.

Do you accept partial payments for repairs?

No. We must be paid in full for repairs before the vehicle is released.

Do you provide estimates over phone/email?

No, we can only provide you with an accurate estimate in person at our shop.